The chosen time for delivery is an estimate and it depends on the availability of product and the delivery destination. Due to the perishable nature of cakes, we attempt delivery of your order only once and the delivery address cannot be redirected. The delivery of bakery items are hand delivered and there won’t be courier services. Occasionally, due to temporary and/or regional unavailability of ingredients, there will be necessary substitutions of flavors and/or designs.
We only make the delivery attempt once. However, under some special circumstances, we will go for the second one. If the delivery cannot be done at the first attempt because of the receiver mistake, the refund is not entertained.
Surprise Cake Delivery:
Surprise cake delivery of the cake will be made to your special ones as per your request. The payment shall be made at the time of order placement.
- You can choose whether to disclose your(sender’s) details at first(conditions apply please follow through).
- In case the receiver refuses to accept the cake order we will disclose the sender's details.
- Even then if the receiver refuses to receive the cake then we will consider order completion and no refund will be provided. (We gave our best to deliver the cake).
In case Cake gets damaged during Delivery
- The recipient should check the condition of the cake at the time of home delivery, we advise you to sign the receipt only after proper inspection.
- If the cake delivered is found to be broken/ damaged, the receipt should refuse to accept it and immediately inform us.
- Any issues of broken/damaged cake should be reported within 1 hour of receipt, after that no request of replacement or refund will be entertained.
- A replacement of badly damaged cakes will be provided within the next three hours (However the cakes should be less than 3 Pounds). Timely reporting (within 1 hour of receipt) is requested.
Our Humble Request
Because we make home delivery on bikes and vans there is a chance that some decorative cake ornaments might misalign during the process, we would like to request you to consider and cooperate with a considerable amount of misalignment of cake. We always try our best to deliver the cake in its original condition.
We hope our customers will understand the minimalistic and cosmetic damages will not be eligible for replacement or refunds.
Cancellation and Refund Policy:
- For same-day cake Delivery, cancellation of the order should be reported before 4 hours of delivery time otherwise, the refund is not entertained.
- Likewise, cancellation of following day cake delivery should be notified by 7 A.M in the morning of the day of delivery. Otherwise, the refund is not entertained.
- While refunding the amount of 15% of the total amount would be deducted.
You will not be eligible to request refund in following Cases
- Wrong delivery address.
- Premises locked.
- Wrong contact details of the receiver.
- Receiver not available.
- Receiver rejects to accept the delivery.